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Terms and conditions of use

Please read the following terms and conditions for the provision of services before using the website www.alouette.gr.

The access and use of www.alouette.gr, signifies the acceptance of the terms of use on your behalf.

 

Our Information

The online shop www.alouette.gr is a website that has been created and operated by the company “CHILDREN’S CLOTHING COMPANY S.A.” with the distinctive title “Alouette S.A.” and VAT number 094440693 by the Commercial S.A. Companies’ Athens Tax Authority, based in the Municipality of Peristeri, on Alkamenous 3 Street (henceforth “the Company”) for the display and provision of products through the Internet.

 

The contact information of the Company is:

Telephone Number: 211 105 7700

Fax: 211 105 7717

E-mail Adress: info@alouette.gr

 

Terms, Conditions & User’s Consent

The content and services of www.alouette.gr are owned by the Company and are made available to visitors of the nodestrictly and solely for their personal use. www.alouette.gr can amend the current terms of use at any time. The use of this website and any of its services after the aforementioned amendment, signifies the acceptance of the terms of use in force at the time. In the case of non-acceptance of any one of these terms, the use of www.alouette.gr is strictly forbidden.

 

The Terms are governed by the provisions of Greek legislation, and especially by the applicable provisions in force concerning consumer protection, e-commerce, personal data protection and the protection of intellectual and industrial property rights.

 

These Terms comply fully with the currently applicable European and Greek law and the non-compliance of the website users or third parties with them leads to the release of the Company of any liability concerning any affected natural or legal persons. The users recognize the Company’s right to alter the content of the website at any time without informing the users in regards to the amendment.

 

The user is explicitly bound by this, that he/she has read and accepted the content of the TERMS OF USE of www.alouette.gr. In addition, he commits to complying with these rules and refrains from any use of www.alouette.gr, that is illegal and against accepted principles of morality.

 

Transaction Security

www.alouette.gr has taken all necessary measures to ensure the security of your transactions through your credit card. The billing process of your card is made directly through Attica Bank’s secure environment, is covered by the encryption algorithm SSL 128-bit and is certified by the services of verified by visa and MasterCard SecureCode. With this method, your personal data is protected, since these cannot be read or corrupted when transferred on the Internet, while at the same time their integrity and authenticity is verified.

www.alouette.gr does not collect or store in any way your credit card information, and for this reason you are required to input them again every time you use your credit card for transactions through this website. Read more on Payment Methods.

 

Personal Data Protection

The information and personal data that you provide us are subject to processing based on Data Protection Policies. The network traffic of www.alouette.gr is recorded and analysed for the purposes of service improvement and update of the market with cookies, which we are entitled to install. By using the current website you give your consent for the processing of the mentioned information and data, to the extent that this is absolutely necessary in order to serve the purpose of their collection. You also declare that all the information that you provide us is true and accurate.

 

www.alouette.gr is fully entitled to accept and preserve a membership, as well as to cancel a membership in any case of violation of the current terms. The filling out of your basic information on the registration form is a necessary and obvious condition for the acceptance of a member.

 

If you are connected in your personal account but there is no activity for a period longer than 20 minutes, then you will be automatically disconnected from your account, for the protection of your personal data.

 

The Company “CHILDREN’S CLOTHING COMPANY S.A.” with the distinctive title “Alouette S.A.” in compliance with the current applicable legal framework (REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) and any of its implementing laws is bound to ensure the privacy of its visitors. Please refer to Personal Data Protection Policy along with Cookies Policy that can be found on our website.

 

Website Use

By using the current website or/and by placing an order through it you accept the responsibility to:

 

a. Use the website only to submit appropriate questions or orders.

b. Not proceed with fake or devious orders. If we justly consider that any such order has been submitted we are entitled to cancel it and contact competent authorities.

c. Provide us your postal address, your e-mail address, at least one contact number, your full name and/or other contact information with accuracy and precision. In addition, you accept that we can use this information to contact you in case it is considered necessary.

 

If you do not provide us all the information needed, we cannot forward your order. Furthermore, with the submission of your order through the website, you guarantee that you are at least 18 years old and that you have the legal capacity to conclude binding contracts.

 

Product Availability

Customers are informed about the availability of products by indicators placed on each product page or service on the e-shop. The Companyreserves the right about the availability of its products if these not available at the time of the order and is not responsible in case stocks run out. In this case, the Company reserves the right to not accept this specific order and as a result to not make the sale. Any payments will be returned to customers without undue delay.

 

Order Refusal

We are entitled to withdraw from the website any product at any time or/and to remove or process any material or content on it. Even though we make any possible effort in order to process all orders submitted to us, special circumstances may arise, under which we may need to refuse the processing of an order after we have already sent you the order confirmation. We are entitled to exercise this right at any time and at our absolute discretion.

 

We do not bear any responsibility towards you or towards any third person for the withdrawal of products from this website, as well as about the removal or processing of any material or website content or for the refusal of processing or acceptance of an order after a confirmation about it has been sent to you.

 

Νο agreement between you and us will be considered concluded about any products, except for when your order has been explicitly accepted by us with the confirmation e-mail displaying the shipping number (voucher). If we do not accept your order and the money has already been taken from your account, then the amount will be returned in full. The product prices of Alouette company are always the same, throughout our whole physical store chain and the e-shop. We reserve the right to refuse the sale of a product with discount on the extreme case of a technical mistake or issue.

 

Intellectual Property

www.alouette.gr’s content belongs to www.alouette.gr or other natural or legal persons that have granted it to www.alouette.gr through private agreements. The aforementioned content is protected by international provisions about Intellectual Property. Reproduction, republishing, distribution, publication, execution, dubbing, upload, configuration, modification of www.alouette.gr pages or broadcasting of www.alouette.gr in any way, partially or briefly, without the Beneficiary’s written permission is forbidden.

 

Reimbursement

The user explicitly declares and commits that in case that any lawsuit, claim or other legal claim or administrative procedure is raised against www.alouette.gr and derives from the violation of any third parties’ right of any nature, there is an obligation on one hand to intervene in the legal or administrative procedure and on the other hand reimburse fully www.alouette.gr, in the case where the latter is obliged to pay damages or any other expense.

 

Applicable Law

The Terms of Use mentioned here are governed by Greek Law, the European Union’s legislative provisions and International Treaties in force and are interpreted according to the rules of good faith, business practices and the socio-economic purposes of the right. In case that any term or provision of the present Terms of Use were to be regarded as invalid or voidable, then such  invalidity or annulment will not affect the validity of the rest of the terms, and as far as the contracting parties are concerned, they will make, according to the aforementioned principles, any possible effort, in order to replace the invalid or voidable provisions or terms with others that will approach as much as possible the content of the invalid or voidable terms or provisions. Every dispute that will arise among the contracting parties concerning the interpretation or execution of the Terms of Use or because of them, will be settled in the Courts based on Greek Law.

 

For every clarification or any complaint regarding the products of our online shop, and for information and questions regarding your orders, you can contact the e-shop’s Customer Service department, either by calling 2111057760 every day from 09:00 to 18:00 or by sending an e-mail at orders@alouette.gr.

 

We are always at your disposal, do not hesitate to contact us!